Verizon, February 1, 2016....We're done!!

Busy day at work, but happened to start up a chat session with a Verizon Rep. I've been having a multitude of problems with mine and my children's phones. I've had two tear up on my and two refurbished phones sent to replace the new one. Anyway, long story and not worth getting into AGAIN. Today I started a chat session and when the Rep wouldn't give me any credible discount, refund or plausible answer as to why my bill is so high, I began to recant my tale of disgruntled customer and wanting to speak with a supervisor, etc., etc. The chat abruptly ended!! So, I go back on the site and start a second chat, copy and paste the original chat into the box and hit enter. Low and behold, a SECOND Rep ignores me. Chat ends. I do this for a third and final time to no avail. I'm FED UP. Tired of being screwed by these Multi-Billion dollar companies who don't give a damned about their customer base. The third chat representative got a copied and pasted commercial of Sprint's deal. HAHA. I'm done!